OUR STORES

VISIT OUR NEW
STORE IN NEW YORK

294 Bay Meadows Ave.
Bay Shore, NY 11706

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Absolutely! We strive to ensure that the product you receive matches the images displayed on our website. We take great care in providing accurate and high-quality photos of each item to give you a clear representation of what you can expect. If you ever find any discrepancies, our customer service team is here to assist you promptly. Your satisfaction is our priority.

Where can I view my sales receipt?

You can view your sales receipt in several ways:

  1. Email Confirmation: After your purchase, a detailed sales receipt is sent to the email address you provided during checkout.
  2. Account Dashboard: If you have an account with us, you can log in and access your purchase history and receipts under the "My Orders" section.
  3. Order Confirmation Page: Immediately after completing your purchase, you will be directed to an order confirmation page where you can view and print your receipt.

If you need further assistance, our customer service team is always ready to help.

How can I return an item?

Returning an item is simple and hassle-free. Here’s how you can do it:

  1. Log into Your Account: Access your account and go to the "My Orders" section.
  2. Select the Item: Find the order containing the item you wish to return and click on the "Return Item" button.
  3. Fill Out the Return Form: Complete the return form with the necessary details, including the reason for your return.
  4. Prepare Your Package: Pack the item securely in its original packaging, including all accessories, tags, and documentation.
  5. Print and Attach the Return Label: Print the prepaid return shipping label provided to you and attach it to your package.
  6. Free Ship the Package: Drop off your package at the nearest Leopards Courier Center or schedule a pickup, if available.

Once we receive and process your return, we will notify you via email and issue a refund to your original payment method. For more details, please refer to our Return Policy or contact our customer service team.

Will you restock items indicated as “out of stock?”

We understand how frustrating it can be when a desired item is out of stock. We do our best to restock popular items as quickly as possible. However, restocking depends on the item's demand and supplier availability.

Do you sell 100% original products, including books?

Yes, we guarantee that all our products, including books, are 100% original and authentic. We source our inventory directly from trusted publishers and authorized distributors to ensure the highest quality and authenticity. We do not sell any pirated or counterfeit copies.

INFORMATION ABOUT US

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